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At Alligator, we aim to deliver our products in a timely and reliable manner. Please review our shipping policy below to understand how orders are processed and delivered.
Orders and enquiries are processed after confirmation of payment or quotation approval. Order processing time may vary depending on product availability and order quantity.
We currently ship across designated serviceable locations. Shipping availability may vary based on customer location and courier service coverage.
Orders are shipped through trusted third-party courier or transport services to ensure safe and secure delivery.
Estimated delivery timelines are provided at the time of order or quotation. Delivery times may vary due to location, courier delays, weather conditions, or other unforeseen circumstances.
Shipping charges, if applicable, will be calculated based on product weight, size, quantity, and delivery location. Charges will be communicated before order confirmation.
All products are securely packed to minimize the risk of damage during transit. However, Alligator is not responsible for damages caused after dispatch by the courier or transport service.
While we strive to meet estimated delivery timelines, delays may occur due to factors beyond our control. We are not liable for delays caused by courier services or external circumstances.
Customers are responsible for providing complete and accurate shipping details. Alligator will not be responsible for delivery issues arising from incorrect or incomplete address information.
Tracking details will be shared where available once the order has been dispatched.
For any shipping-related queries, please contact us through the Contact Us page, and our team will be happy to assist you.